Superuser.net? More like STUPIDuser.net.
Monday, April 24th, 2006For the past two weeks I have been badgering my old web host provider superuser.net to transfer my account from their domicile to the Goof recommended bluehost.com. Having been a loyal customer of superuser.net since 1999 despite their terrible - ostensibly non-existent - service, I decided finally to make the switch.
To say that superuser.net’s service is an atrocity would be to grossly understate the obvious. If frustration were gold, this place would be Fort fucking Knox. As Goof can vouch, the only reason they respond to e-mails is if you’re renewing your annual contract or upgrading your service, therefore providing them with additional cash flow. They’re the agnostic’s abadonment theory. Have a problem accessing your FTP? Too bad. Can’t erase some files to make room for new ones because they’ve been randomly locked by superuser? Tough shit. Wondering why your site randomly crashes when superuser has guaranteed a 99.9% online rate? You must be joking. I sent all these e-mails. Many times. They were met with a deafening silence. Naturally, since I’m a talker, I’ve also tried calling. The phone rings twice, then reverts to voicemail. Some fobby peeter asks you to leave a message. Ordinarily, I have no qualms leaving a message. But since I’ve left more than 15 in the past few months that were soundly met with no response, I’ve grown a bit skeptical. So, don’t bother calling. How’d I manage to pry gremmie.net from the cold, steely hands of superuser? I went over their heads to ICANN, then dotregistrar.com and effectively had them reassign the domain. Who are ICANN and dotregistrar.com? Think of them as lords to superuser’s vassals. This of course makes me a serf. Nothing ever changes.
The important thing is that gremmie.net is now on stable ground and will continue to be henceforth. I’ve spoken on the phone with my new web host provider bluehost.com five times as much in the past two weeks than I had with superuser.net in the past 5 years. The site will be fully operational in the next few weeks as we bring back fan favorites like the gremmienomicon and gremmies pages. That’s all for now.